Frequently Asked Questions

PETS

Q: Do you allow pets?

A: Pets are residents, too! We allow two furry friends per home.

Q: Are there any costs for pets?

A: There is an additional deposit of $500 per dog and $200 per cat. The monthly pet rent is $50 per cat, and $100 per dog.

Q: Is there a weight limit for my dog?

A: Our weight limit is 15 lbs. at full growth.

PARKING AND/STORAGE

Q: Do you offer on-site parking?

A: Yes, our properties offer a wide variety of parking/garage spaces – See Property Manager for details.

Q: Do you offer on-site storage?

A: Some of our properties have storage options available – See Property Manager for details.

LEASE INFORMATION

Q: What lease length options are available?

A: We offer 6, 10, and month-to-month lease options (Price varies based on lease term selected).

Q: How do I pay my rent?

A: For your convenience, the best way to make all rent payments is through our online resident portal or via Automatic Clearing House (ACH) debit. This is the easiest, no-hassle way to ensure your rent is paid on time. We also offer the ability to pay with Visa, MasterCard, Discover, personal check, and/or money order.

Q: Do you allow smoking within the community?

A: This varies by property -See Property Manager for details.

Q: Are security deposits refundable?

A: Security deposits are refundable when certain criteria are met. – See Property Manager for details.

Q: Do I need Renters’ Insurance?

A: Prior to move in, applicants must provide proof of a renters’ insurance policy containing at least $100,000 of limit of liability insurance for damages. Applicants can conveniently purchase renters’ insurance from our preferred provider using the online portal. If no proof of insurance is provided prior to move in, we will procure liability-only insurance coverage on your behalf, and you will be charged an additional $12.50/month fee.  

DEPARTURES AND TRANSFERS

Q: Do you offer lease flexibility for members of the U.S. Military?

A: If you are active military and receive PCS or deployment orders, we’ll be glad to release you from your lease. All we need is proper written notice and supporting documentation in accordance with the Servicemembers Civil Relief Act (and, if applicable, its state law counterpart).

Q: What if I want to add a roommate to my lease?

A: If a new roommate moves in, they must fill out an application and qualify.

Q: What if my roommate moves out?

A: If a roommate moves out, the remaining leaseholder will need to re-qualify. – See Property Manager for details.

Q: Do you allow subletting?

A: We do not allow subletting of apartments. This includes, without limitation, short-term subletting or overnight stays arranged on third-party sites such as Airbnb.com, VRBO.com or other similar sites.

Q: What if I need to move out early?

A: A minimum of 30 days notice is required when moving out early. A fee is also added for early departures or breaking lease agreements. Contact your Property Manager for more information.

Q: Can I transfer to a different unit within the community?

A: Yes, you may request transfer to another unit within the property during the term of your tenancy. There will be an additional $250 deposit required. Each request is considered based on unit availability, rental payment history (no outstanding rent or RUBS balance), complaint-free tenant record, and current occupancy plans at the time of request (pending move-ins, deposits held, repair plans, etc.). Rental pricing can differ by unit, so your current rent will have no bearing on the new unit rental price.

 APPLICATION INFORMATION

Q: Do you participate in any federal, state, or public assistance programs? 

A: Yes. We accept affordable housing programs/Section 8 and VASH vouchers. We also consider other forms of rental assistance as part of an applicant’s income

Q: What are the income requirements?

A: Applicants must have sufficient and verifiable income to meet present and future obligations.

Q: Do you allow guarantors/co-signers?

A: We gladly accept guarantors/co-signers. Applicants must have sufficient and verifiable income to meet present and future obligations.

Q: I’m ready to lease, what should I bring?

A: 1. A government issued ID.

2. Something to verify your income. Examples of qualifying proof of income include but are not limited to: W-2 or recent tax return (within the last 12 months), or letter from current employer. If employed, bring last 3 months bank statements and pay stubs for last 30 days/tax return. If self-employed, bring last 2 months bank statements with most recent tax return. See Property Manager for additional forms of proof of income.

3. That’s it! We’re excited to begin this process with you.

Q: Who needs an application?

A: Anyone over the age of 18 that will be living in the apartment home and guarantors (co-signers).

Q: How many people can live in an apartment?

A: Two people per bedroom.

Q: Do you perform background checks on potential residents?

A: We screen for criminal background, and applicants may be disqualified based on history.

Q: What if I’ve had a previous eviction?

A: Renters may not have had previous evictions. In addition, factors including negative payment history, past or current bad debts, liens, bankruptcies, or judgments can disqualify an applicant.

Q: Do you comply with Fair Housing Standards?

A: We do business in accordance with the Federal Fair Housing Law. All applications and renewals are considered equally without discrimination on the basis of any class protected by applicable laws.